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Sharon Benjamin PhD

6 minute read
Sharon Benjamin PhD • 04.20.2022
FEVS. A four-letter for some, depending on the results. But what are they? Where did they come from? How should federal leaders prepare for their release? And what bigger picture issues may be in play? What are FEVS? FEVS stands . . .
Culture Customer Experience
4 minute read
Sharon Benjamin PhD • 12.06.2021
My colleague Robyn Klem recently kicked off our Buzzwords Defined blog series with a look at “Human-Centered Design.” In that post, she discussed The AMPERIAN CYCLE®, which is the five-step prototyping process we use to address specific customer needs in . . .
Customer Experience