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TC Takeaways: ACT-IAC Shared Services Summit


Joy Langley

Date Published

May 16, 2023
3 minute read
Shared Services Summit

Now in its seventh year, this iteration of ACT-IAC’s Shared Services Summit theme was “Breaking out of the Box to Achieve Performance Breakthroughs.” Participants heard from government and industry luminaries, as well as thought leaders engaged in building those breakthroughs in real-time. Here are my takeaways on the key themes that emerged at the event.

Data as a Shared Service has the Potential to be a New Marketplace

In the future, agencies that can more quickly and easily access and analyze the right data at the right time will better respond to the needs of clients and constituents in service of their mission. Today, the government is awash in data and, in some cases, in need of sensemaking of that data. On a panel entitled “Data as a Shared Service,” panelists discussed how data analytics can be leveraged to improve program performance and customer experience (CX). Panelists from USDA and OPM explored the challenges and opportunities for creating and managing data as a shared service.

The Current State of Shared Services has Space for Innovation

I participated on a panel with industry leaders from Peraton, Accenture, and CACI regarding report-outs from SAPOC roundtable discussions focusing on areas ripe for Shared Services innovation. GSA facilitated and topics included Making a Business Case for Incrementally Modernizing SSC systems to SaaS Systems; Leveraging the SAPOCs as a Community of Shared Services Champions; Reimaging the Business Models; and Delivering the Mission through Transformative, Cost-Effect Services Models. For more information on the roundtable facilitated by The Clearing, click here.

The Future State of Shared Services Will Hold Human Capital Management at its Core

The Summit’s second panel included government and industry experts discussing topics ideating the future of government-shared services. Topics included Opening the Aperture: Leveraging New and Emerging Shared Services; Advancing Human Capital Management through Shared Service Centers; Improving National Security through Shared Services; and Establishing a Common Definition and Vision for Shared Services Transformation. What became clear is Shared Services’ potential to reshape human capital management in the federal government.

I want to thank ACT-IAC for convening an exceptional group of leaders from government and industry for dynamic conversation and opportunity for partnership in service of Shared Services.

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